About FURtastic JOYs

At FURtastic JOYs, we understand that pets are family, and thatā€™s why we strive to provide products that enhance their lives and strengthen the bond between you and your furry friends. Whether youā€™re looking for the perfect toy to keep your pet entertained, a cozy bed for them to rest in, or the best grooming products to keep them looking their best, FURtastic Joys has got you covered.

Join us in celebrating the joy that pets bring into our lives. Explore our collection and discover why FURtastic Joys is the go-to destination for pet lovers everywhere.

Toys

Wagging tails & Pawsitive vibes!
From squeaky plushies to feather teasers, our toys collection keeps tails wagging and whiskers twitching.

Unleash Joy

Beddings & Housing

Dreamy comfort for your furry companions! Designed with love and care, ensuring your pets have a cozy retreat. From plush cushions to soft blankets, weā€™ve got their comfort covered.

Snuggle With Style

Leashes & Collars

Fashion meets function!
Our leashes and collars are more than just accessories; theyā€™re a statement. Crafted with durability in mind, theyā€™ll withstand daily walks and playful tugs.

Walk In Style

Mealtime Magic

Simplify your petā€™s daily routine with our food and water dispensers. Adjustable portions, gravity-flow water, and anti-spill design ā€“ all in one!

Nourish & Hydrate

Pet Care

Nurture love, one paw at a time!
From slick brushes to gentle shampoos, our care products keep fur soft and tails wagging, because a healthy pet is a happy pet.

Groom Goodness
  • Steve Ruffalo

    Kind, friendly and professional, and best of all, my dog Ralph absolutely loved everything. I would recommend FURtastic JOYs to anyone looking for dog care.

  • Emily James

    FURtastic JOYs has the best selection of essentials for cats and dogs. I highly recommend this site to every pet owner.

  • Katherine Johnson

    The variety of this online store helped me in choosing exactly what my best friend needed. Thank you!

  • Evan Williams

    I like the vast choice of cat toys and care essentials that FURtastic JOYs provides. Being a regular client here for 3 years, I am 100% satisfied by them.

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FAQs šŸ¶šŸ’­

  1. Where is my order?
    You can track your order using the tracking number provided in your shipping confirmation email. If you havenā€™t received this email, please check your spam folder or contact our customer service team for assistance.

  2. Can I cancel/amend my order?
    If your order hasnā€™t been processed yet, we can cancel or amend it for you. Please contact our customer service team as soon as possible with your order details.

  3. Can I amend my order once it has been placed?
    Once an order is placed, we can only make changes if it hasnā€™t been processed. Please reach out to our customer service team immediately to check the status of your order.

  4. What can I do if my order is going to the wrong address?
    If you notice that your order is being shipped to the wrong address, contact our customer service team right away. Weā€™ll do our best to update the address before the order is dispatched.

  5. Where is my order confirmation?
    Order confirmations are sent to the email address provided during checkout. If you havenā€™t received it, please check your spam folder or contact our customer service team for assistance.

  6. What should I do if my order is missing?
    If your order is missing, please check the tracking information first. If the issue persists, contact our customer service team with your order details, and weā€™ll investigate the matter for you.

  7. What do I do if I have received the wrong item?
    We apologize for any inconvenience caused. Please contact our customer service team with your order details and a photo of the wrong item received. Weā€™ll arrange for the correct item to be sent to you as soon as possible.

  8. Thereā€™s an item missing from my order, what should I do?
    Weā€™re sorry for the oversight. Please contact our customer service team with your order details and let us know which item is missing. Weā€™ll resolve the issue promptly.
  1. Do I need to pay customs and duties charges?
    No, We will not put you in this hassle :)

  2. What delivery options do you offer?
    Please see our shipping policy.

  3. Can I track the status of my order?
    Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your order on our website or the carrierā€™s website.

  4. What happens if nobody is in when my order is delivered?
    If nobody is available to receive the order, the delivery service may leave a notice with instructions on how to collect your package or schedule a redelivery. Some carriers may also attempt a second delivery.


  1. How do I return an item?
    To return an item, please follow the instructions provided in our returns policy. Typically, youā€™ll need to fill out a returns form, securely package the item, and send it back to us using the provided return label.

  2. Can i exchange an item?
    Yes, you can exchange an item if it is in its original condition and within the exchange period. Please contact our customer service team to initiate the exchange process.

  3. Can i return items purchased with a gift card?
    Yes, items purchased with a gift card can be returned. The refund will be issued back to the gift card or as store credit, depending on our policy.

  4. Can i return a personalized item?
    Personalized items are generally non-returnable unless they are faulty or incorrect. Please contact our customer service team for assistance if you have an issue with a personalized item.

  5. What should i do if my refund is incorrect?
    If your refund is incorrect, please contact our customer service team with your order details. Weā€™ll investigate the issue and correct any discrepancies.

  6. I forgot to include my returns note in my return, what can i do?
    If you forgot to include your returns note, please contact our customer service team with your order details and the tracking number of your return. This will help us process your return more efficiently.

  7. Will my original postage costs be refunded?
    Original postage costs are typically non-refundable unless the return is due to a fault on our part, such as a wrong or faulty item.

  8. What do i do if my item is faulty?
    If you receive a faulty item, please contact our customer service team with your order details and a photo of the fault. Weā€™ll arrange for a replacement or refund as soon as possible.

  9. Where is my refund / exchange
    Refunds and exchanges are processed within 14 days of receiving your return since the team is busy with high order volume. If you havenā€™t received your refund or exchange within this timeframe, please contact our customer service team for an update.

  10. What items are Non-returnable?
    Non-returnable items typically include personalized products, perishable goods, and items marked as final sale. Please refer to our returns policy for a complete list of non-returnable items.
  1. What payment methods do you accept?
    We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

  2. Experiencing problem paying?
    If youā€™re experiencing issues with payment, please ensure that your payment details are correct and that you have sufficient funds. If the problem persists, try using a different payment method or contact our customer service team for further assistance.

  3. What currencies can i use?
    We accept payments in multiple currencies. The available currencies will be displayed at checkout based on your location. If you have any specific currency concerns, please contact our customer service team.

  4. How do I purchase a gift card?
    You can purchase a gift card directly from our website. Simply go to the ā€˜Gift Cardsā€™ section, choose the desired amount, and proceed to checkout. The gift card will be emailed to you or the recipient.

  5. My discount code didnā€™t work
    If your discount code didnā€™t work, please check the following:

    i. Ensure the code is entered correctly without any spaces.

    ii. Check the expiration date of the code.

    iv. Verify that the code is applicable to the items in your cart. If you still encounter issues, contact our customer service team for assistance.

  6. Can i use more than 1 promotional code on my order?
    Unfortunately, only one promotional code can be applied per order. If you have multiple codes, choose the one that offers the best discount for your purchase.